Politica de prelucrare a datelor cu caracter personal

 

 

  • Politica de prelucrare a datelor cu caracter personal RO
  • Personal data processing policy EN

 

 

Politica de prelucrare a datelor cu caracter personal RO

 

ARCTIC S.A., cu sediul social in Romania, judet Dambovita, Gaesti, str. 13 Decembrie, nr. 210, si filialele si societatile sale afiliate („noi”) se angajeaza sa va respecte confidentialitatea. Prezenta Politica de Confidentialitate descrie modul in care utilizam, distribuim, protejam si prelucram, in calitatea noastra de operatori de date, Datele cu Caracter Personal (astfel cum sunt definite mai jos) pe care le putem colecta in legatura cu dumneavoastra pe durata utilizarii de catre dumneavoastra a site-urilor web https://www.arctic.ro/, (Service Portal), http://www.eatlikeaprobybeko.com/eatlikeapro-ro/ (site web privind campania „Eatlikeapro”), https://www.beko.ro/ (Service Portal), https://www.grundig.com/ro-ro (Service Portal), https://ktchnmag.com/ro/ (Blog portal) si a oricarui alt site web care afiseaza aceasta Politica de Confidentialitate (impreuna, „Site-urile”).

Suntem membru al Grupului Arcelik. Pentru mai multe informatii despre Grupul Arcelik, consultati http://www.arcelikas.com/ .

Prezenta Politica de Confidentialitate a fost redactata tinand cont de Regulamentul General privind Protectia Datelor („GDPR”). Ne angajam sa respectam GDPR in toate operatiunile de prelucrare a datelor in Spatiul Economic European si in orice alte cazuri in care se aplica.

Site-urile nu sunt destinate copiilor si nu colectam in cunostinta de cauza date referitoare la copii. 

Este posibil sa furnizam note de informare suplimentare in anumite ocazii cand colectam sau prelucram Date cu Caracter Personal despre dumneavoastra. Aceste note suplimentare trebuie citite impreuna cu aceasta Politica de Confidentialitate.

 

Ce Date cu Caracter Personal Putem Colecta

 

Date cu Caracter Personal” se refera la orice informatii care pot fi utilizate, singure sau in combinatie cu alte informatii, pentru a va identifica. Putem colecta Date cu Caracter Personal care va privesc dupa cum urmeaza:

  • In cazul in care utilizati Site-urile, spre exemplu pentru a crea un cont, solicita informatii sau participa la un concurs, o promotie sau o cercetare de piata, sau pentru a cumpara un produs sau un serviciu de la noi, este posibil sa ne comunicati prenumele, numele, adresa, numarul de telefon, adresa de e-mail, numarul de cont bancar, semnatura. De asemenea, in mod exceptional, anumite date cu caracter personal precum CNP ar putea fi necesare in functie de tipul de concurs / promotie / sau joc la care participati.
  • Pentru a primi comunicari promotionale sau newslettere de la noi, sau pentru ca noi sa putem efectua cercetari sau studii de piata, crea statistici, si urmari si monitoriza vanzarile si comportamentul consumatorului, sau pentru a efectua apeluri telefonice de evaluare a satisfactiei consumatorului, este posibil sa ne furnizati prenumele, numele, numarul de telefon, adresa de e-mail, informatii de marketing (obisnuinte / preferinte / comportament), si sexul.
  • Atunci cand comunicati datele dumneavoastra pentru serviciile post-vanzare, inclusiv atunci cand apelati call center-ul nostru sau evaluati produsele si serviciile pe Site-uri, sau solicitati interventia de service sau inlocuirea produsului, este posibil sa ne furnizati prenumele si numele, sexul, numarul de telefon, adresa, e-mailul, informatii de marketing (obisnuinte / preferinte / comportament, si alte date care rezulta din evaluarea clientului), informatii despre produsul dumneavoastra care necesita service (e.x. codul produsului, defecte identificate si reparatii), precum si vocea dumneavoastra si alte date cu caracter personal furnizate in cadrul apelurilor catre call center-ul nostru. In situatiile de inlocuire a produselor, prelucram, de asemenea, codul dumneavoastra numeric personal, seria si numarul actului de identitate si datele bancare.
  • In timpul inregistrarii online pentru garantia suplimentara, este posibil sa furnizati datele dumneavoastra de identificare (prenumele, numele, adresa, adresa de e-mail, numarul de telefon).
  • In cazul in care lasati un comentariu pe una dintre paginile platformei noastre de social media (e.x. o intrebare despre produsele noastre pe pagina noastra de Facebook), este posibil sa colectam respectivul comentariu, inclusiv orice Date cu Caracter Personal continute de acel comentariu (e.g., prenumele, numele, numarul de telefon, adresa de e-mail, alte date cu caracter personal pe care le puteti furniza in acest proces).
  • Este posibil, de asemenea, sa primim Date cu Caracter Personal despre dumneavoastra de la diferite terte parti, cum ar fi comerciantii terti cu amanuntul, in cazul in care cumparati produsele noastre prin intermediul respectivelor terte parti, sau de la furnizorii de analize, cum ar fi Google, si retelele de publicitate (consultati Politica noastra privind Cookie-urile pentru mai multe informatii). 
  • Site-urile pot colecta, de asemenea, in mod automat informatii despre browser-ul sau dispozitivul mobil utilizat de dumneavoastra. Este posibil sa utilizam cookie-uri, web beacons si tehnologii similare pentru a ne ajuta sa intelegem activitatea dumneavoastra pe Site-uri. Datele pe care le colectam automat includ tipul de browser web sau dispozitiv mobil, sistemul dumneavoastra de operare, adresa dumneavoastra de IP, URL-ul paginii de destinatie si site-ul web de referinta, ora si data utilizarii Site-urilor si termenii de cautare utilizati de dumneavoastra pentru a ajunge la Site-uri. Pentru mai multe informatii despre cookie-urile si tehnologiile similare pe care le utilizam pe Site-uri, va rugam sa consultati Politica noastra privind Cookie-urile.

 

De asemenea, colectam, utilizam si distribuim date agregate precum datele statistice sau demografice in diferite scopuri. „Date agregate” se refera la informatii care pot rezulta din Datele dumneavoastra cu Caracter Personal dar care nu vor dezvalui in mod direct sau indirect identitatea dumneavoastra, e.g., date agregate referitoare la toti vizitatorii Site-urilor noastre. 

 

Cum utilizam Datele Dumneavoastra cu Caracter Personal

 

In masura permisa de lege, folosim Datele dumneavoastra cu Caracter Personal in urmatoarele scopuri si pe baza urmatoarelor temeiuri legale:

 

Necesitate contractuala

 

Este posibil sa prelucram Datele dumneavoastra cu Caracter Personal in cazul in care este necesara incheierea unui contract cu dumneavoastra pentru furnizarea produselor sau serviciilor noastre sau pentru executarea obligatiilor noastre conform acelui contract. De exemplu, poate fi necesar sa prelucram Datele dumneavoastra cu Caracter Personal pentru:

  • a va furniza produsele si serviciile pe care le-ati solicitat pe Site-uri/prin telefon/prin intermediul comerciantilor terti cu amanuntul, inclusiv procesarea comenzilor, incasarea platilor, furnizarea de cataloage, inregistrarea retururilor si a notelor de credit, repararea produselor, transmiterea pieselor de schimb si a accesoriilor si acordarea garantiei pentru produsul pe care l-ati cumparat;
  • a gestiona si mentine relatia noastra cu dumneavoastra, inclusiv pentru a raspunde la o cerere de informatii, o intrebare sau un comentariu facut de dumneavoastra si a va furniza alte servicii de asistenta pentru clienti;
  • a va permite sa participati la un concurs, o promotie, o companie organizata pe baza unor regulamente specifice sau un eveniment promovat de noi si/sau partenerii nostri de afaceri; si 
  • a ne exercita si proteja drepturile care rezulta din contractul cu dumneavoastra.

 

In cazul in care nu ne furnizati anumite Date cu Caracter Personal in vederea prelucrarii descrise mai sus, este posibil sa nu putem sa va furnizam serviciul sau produsul solicitat.

 

Obligatie legala

 

Este posibil sa fim obligati prin lege sa colectam si sa prelucram anumite Date cu Caracter Personal despre dumneavoastra. De exemplu, poate fi necesar sa prelucram Datele dumneavoastra cu Caracter Personal pentru:

  • a va furniza o garantie pentru produsul pe care l-ati cumparat;
  • a va oferi un premiu castigat la un concurs, o promotie, o companie organizata pe baza unor regulamente specifice;
  • a va repara, rambursa sau inlocui produsul pe care l-ati cumparat, in cazul neconformitatii sale sau in cazul unor vicii ascunse;
  • a indeplini orice cerinte de arhivare in conformitate cu prevederile legale; si 
  • a proteja drepturile in justitie si alte drepturi conform legilor aplicabile.

 

In cazul in care nu ne furnizati anumite Date cu Caracter Personal in vederea prelucrarii descrise mai sus, este posibil sa nu va putem furniza serviciul sau produsul solicitat.

 

Interesele noastre legitime

 

Este posibil sa prelucram Datele dumneavoastra cu Caracter Personal in cazul in care acest lucru este necesar pentru interesele noastre legitime in calitate de societate, inclusiv pentru a ne gestiona, promova si imbunatati activitatea si a ne gestiona riscurile. De exemplu, este posibil sa prelucram Datele dumneavoastra cu Caracter Personal pentru:

  • a efectua analize si cercetari de piata care sa ne permita sa imbunatatim Site-urile si produsele si serviciile noastre si cele ale grupului Arcelik, e.g., contactandu-va pentru a primi feedback despre calitatea serviciului nostru de reparatii; 
  • a va comunica notificari importante, precum informatii despre modificarile aduse

Site-urilor si actualizarile serviciilor;

  • a va informa despre noile noastre produse, servicii si oferte speciale de care consideram ca ati fi interesat, prin transmiterea de mesaje promotionale, inclusiv newslettere, prin e-mail, SMS, telefon, si/sau ale mijloace de comunicare electronica similare, cu exceptia cazului in care consimtamantul dumneavoastra este necesar pentru astfel de comunicari (a se vedea mai jos). In cazul in care preferati sa nu primiti aceste comunicari, urmati pur si simplu instructiunile de dezabonare din comunicarile promotionale pe care le primiti sau contactati-ne astfel cum este descris mai jos;
  • a preveni si detecta comportamente ilegale si a ne proteja sau pune in executare drepturile noastre legale, de exemplu, apararea societatii in cazul litigiilor; si 
  • a tine evidenta activitatilor desfasurate.

 

Consimtamantul dumneavoastra

 

Putem solicita, de asemenea, in mod direct sau prin intermediul tertilor in care avem incredere, consimtamantul dumneavoastra separat pentru prelucrarea Datelor dumneavoastra cu Caracter Personal, de exemplu, atunci cand alegeti sa primiti mesaje de marketing direct de la noi.

In cazul in care am solicitat consimtamantul dumneavoastra pentru prelucrarea Datelor dumneavoastra cu Caracter Personal, puteti ulterior sa retrageti acest consimtamant in orice moment contactandu-ne la adresa prevazuta mai jos in sectiunea „Cum sa ne contactati”, fara a aduce atingere caracterului legal al prelucrarii bazate pe consimtamant inainte de retragerea acestuia. 

In cazul in care ne furnizati Date cu Caracter Personal ale unor terte parti (cum ar fi situatia in care faceti o plangere cu privire la produsul unui membru al familiei), trebuie sa va asigurati ca ati notificat respectiva terta parte inainte de a ne comunica Datele sale cu Caracter Personal, aratandu-i aceasta Politica de Confidentialitate, explicandu-i ca Datele sale cu Caracter Personal vor fi prelucrate in conformitate cu aceasta Politica de Confidentialitate, si obtinand consimtamantul sau, daca este cazul.

 

Distribuirea Datelor Dumneavoastra cu Caracter Personal catre Terte Parti

 

In principiu, nu distribuim sau nu divulgam Datele dumneavoastra cu Caracter Personal catre terte parti. Cu toate acestea, este posibil sa divulgam Datele dumneavoastra cu Caracter Personal in urmatoarele cazuri:

  • Altor societati din grupul Arcelik. Este posibil sa distribuim Datele dumneavoastra cu Caracter Personal celorlalte societati care fac parte din grupul Arcelik, inclusiv societatii noastre mama Arcelik A.S. in Turcia, care poate utiliza Datele dumneavoastra cu Caracter personal in scopuri si intr-o maniera conforma cu informatiile prevazute in aceasta Politica de Confidentialitate, inclusiv cu scopul de a crea profiluri ale dumneavoastra. In special, Arcelik A.S. va prelucra unele dintre Datele dumneavoastra cu Caracter Personal in scopuri de analiza si raportare la nivel global pe baza intereselor sale legitime de a dezvolta activitatea grupului Arcelik si cu respectarea regulilor si reglementarilor locale. Arcelik A.S. poate divulga Datele dumneavoastra cu Caracter Personal unor terte parti (precum furnizorii de servicii, agentii si autoritatile si institutiile publice) in cazul in care acest lucru este necesar pentru Arcelik in vederea desfasurarii in mod legal a activitatilor sale in conformitate cu scopurile prevazute mai sus si astfel cum este impus si permis de legea aplicabila.
  • Furnizorilor de servicii. Este posibil sa divulgam Datele dumneavoastra cu Caracter Personal societatilor care presteaza servicii pentru noi si societatilor din grupul nostru, care actioneaza ca persoane imputernicite de operator, cum ar fi societatile care administreaza Site-urile in numele nostru sau vanzatorii care livreaza comenzile catre dumneavoastra, furnizorii de servicii de marketing, curierat, plata / bancare, telemarketing sau alte servicii. Furnizorii de servicii au obligatia sa pastreze confidentialitatea Datelor dumneavoastra cu Caracter Personal si nu au dreptul sa utilizeze Datele dumneavoastra cu Caracter Personal in alt scop decat pentru a efectua serviciile pe care le presteaza pentru noi.
  • Tertelor parti daca acest lucru este impus de lege. Este posibil sa divulgam Datele dumneavoastra cu Caracter Personal unei terte parti daca acest lucru este necesar pentru respectarea unei obligatii legale sau a deciziei unei autoritati judiciare, a unei autoritati publice sau a unui organism guvernamental, sau in cazul in care divulgarea este necesara pentru securitatea nationala, aplicarea legii sau pentru alte chestiuni de importanta publica.
  • Partenerilor de afaceri. Este posibil sa divulgam Datele dumneavoastra cu Caracter Personal partenerilor nostri de afaceri daca acest lucru este necesar pentru a va furniza produse si servicii, precum serviciile post-vanzare sau serviciile de reparatie a produselor si serviciilor pe care le-ati cumparat de la noi.
  • Tertelor parti in legatura cu vanzarea unei activitati. In cazul in care facem o vanzare sau un transfer al activelor, sau suntem altfel implicati intr-o fuziune sau un transfer de activitate / active, este posibil sa transferam Datele dumneavoastra cu Caracter Personal uneia sau mai multor terte parti in cadrul acelei tranzactii. 
  • Altor terte parti cu consimtamantul dumneavoastra. Este posibil, de asemenea, sa distribuim Datele dumneavoastra cu Caracter Personal unor alte terte parti in cazul in care sunteti de acord cu o astfel de distribuire.

 

Transferuri Internationale ale Datelor Dumneavoastra cu Caracter Personal

 

Atunci cand distribuim Datele dumneavoastra cu Caracter Personal societatilor noastre afiliate sau altor societati cu care incheiem contracte (astfel cum este descris in sectiunea de mai sus referitoare la Distribuirea Datelor dumneavoastra cu Caracter Personal unor Terte Parti), respectivele societati pot fi situate in afara Spatiului Economic European („SEE”) in tari care au legi de protectie a Datelor cu Caracter Personal diferite de cele din tara dumneavoastra de resedinta. In special, vom transfera datele dumneavoastra cu caracter personal societatilor din grupul nostru situate in Turcia, inclusiv Arcelik A.S. . 

Inainte de a transfera Datele dumneavoastra cu Caracter Personal in afara SEE, vom lua masuri pentru a ne asigura ca respectivele date vor beneficia de acelasi nivel de protectie ca cel prevazut de legile aplicabile privind protectia datelor din SEE. Pentru transferurile de date in afara SEE, folosim, daca este cazul, garantiile aplicabile, inclusiv clauzele contractuale standard adoptate de Comisia Europeana si va vom pune la dispozitie o copie la cerere.

Arcelik A.S. poate transfera ulterior Datele dumneavoastra cu Caracter Personal unor terte parti situate in tari care nu ofera un nivel adecvat de protectie a datelor. Astfel de transferuri vor fi efectuate in conformitate cu legile aplicabile, inclusiv, daca este cazul, in conformitate cu cerintele contractuale prevazute in clauzele contractuale standard.

 

 

Pastrarea Datelor Dumneavoastra cu Caracter Personal

 

Datele dumneavoastra cu Caracter Personal vor fi pastrate doar pe perioada de timp necesara in mod rezonabil pentru atingerea scopurilor prevazute mai sus, in conformitate cu legile aplicabile, inclusiv in scopul indeplinirii oricaror cerinte legale, de reglementare, contabile sau de raportare.

 

Masuri de Securitate Luate pentru Datele Dumneavoastra cu Caracter Personal

 

Vom lua masuri de precautie rezonabile pentru a va proteja Datele cu Caracter Personal impotriva pierderii, utilizarii abuzive sau modificarii. Printre alte masuri, asiguram securitatea Datelor dumneavoastra cu Caracter Personal prin criptare, protejarea parolei si prin restrictionarea in alt mod a accesului la Datele dumneavoastra cu Caracter Personal.

In mod specific:

Din pacate, transmiterea de informatii pe internet nu este complet sigura. Desi vom face tot posibilul pentru a va proteja Datele cu Caracter Personal conform legii, nu putem garanta securitatea Datelor cu Caracter Personal care ne-au fost transmise prin mijloace nesecurizate; orice transmitere se face pe propriul dumneavoastra risc. 

Trebuie, de asemenea, sa luati in continuare masuri pentru a va proteja Datele cu Caracter Personal, cum ar fi evitarea utilizarii unor ID-uri de utilizator sau parole vizibile sau predictibile, schimbarea parolelor dumneavoastra la intervale regulate si asigurandu-va ca nu ati divulgat parola(ele) dumneavoastra niciunei alte persoane si ca nu v-ati dat acordul unei terte parti pentru a avea acces la contul dumneavoastra de utilizator si la Datele cu Caracter Personal.

 

Drepturile Dumneavoastra in Legatura cu Datele Dumneavoastra cu Caracter Personal

 

Aveti urmatoarele drepturi cu privire la Datele dumneavoastra cu Caracter Personal pe care noi si Arcelik A.S. le prelucram, sub rezerva conditiilor prevazute in legile aplicabile:

  • dreptul de a afla daca Datele dumneavoastra cu Caracter Personal sunt prelucrate de noi / Arcelik A.S. si de a solicita o copie a Datelor dumneavoastra cu Caracter Personal si informatii referitoare la prelucrarea Datelor dumneavoastra cu Caracter Personal, inclusiv scopurile prelucrarii Datelor dumneavoastra cu Caracter Personal, tertele parti carora le sunt divulgate Datele dumneavoastra cu Caracter Personal;
  • dreptul de a solicita rectificarea oricaror Date cu Caracter Personal inexacte sau incomplete;
  • dreptul de a solicita stergerea Datelor dumneavoastra cu Caracter Personal sau restrictionarea prelucrarii Datelor dumneavoastra cu Caracter Personal, mai exact, aveti dreptul de a obtine restrictionarea prelucrarii in cazul in care: (i) considerati ca datele cu caracter personal prelucrate sunt inexacte, pentru o perioada care va permite operatorului sa verifice exactitatea datelor cu caracter personal; (ii) prelucrarea este ilegala, insa dumneavoastra nu doriti ca noi sa va stergem datele cu caracter personal, ci sa restrangem utilizarea acestor date; (iii) in cazul in care operatorul de date nu mai are nevoie de datele dumneavoastra cu caracter personal in scopurile mentionate mai sus, insa dumneavoastra solicitati datele pentru constatarea, exercitarea sau apararea unui drept in instanta; sau (iv) v-ati opus prelucrarii pentru intervalul de timp in care se verifica daca motivele legitime ale operatorului de date prevaleaza asupra celor ale persoanei vizate;
  • dreptul de a va opune prelucrarii de catre noi a Datelor dumneavoastra cu Caracter Personal;
  • dreptul de a retrage orice consimtamant pe care l-ati acordat;
  • in anumite circumstante, dreptul de a solicita portabilitatea datelor;
  • dreptul de a depune o plangere la autoritatea de supraveghere a protectiei datelor competenta; si 
  • dreptul de a contesta anumite decizii automate pe care noi /Arcelik A.S. le luam in legatura cu dumneavoastra si care produc efecte juridice sau va afecteaza in mod similar intr-o masura semnificativa. Noi si Arcelik A.S. nu desfasuram in general un astfel de proces decizional automatizat dar, in cazul in care noi / Arcelik A.S. vom face acest lucru, vom comunica clar cazurile in care sunt luate astfel de decizii.

 

Pentru a va exercita drepturile, va rugam sa ne contactati folosind datele de contact prevazute in sectiunea de mai jos Cum sa ne contactati.

 

Continut si site-uri web ale tertelor parti

 

Tertele parti, ale caror site-uri le puteti vizita facand click pe un link de pe Site-uri, pot avea politici de confidentialitate mai putin stricte. Nu avem control asupra acestor politici si va solicitam sa cititi declaratiile de confidentialitate ale acestor site-uri inainte de a le furniza orice informatii care va pot identifica.

 

Cum sa ne contactati

 

In cazul in care doriti sa aflati mai multe despre operatiunile noastre de prelucrare si angajamentul nostru in legatura cu aceasta Politica de Confidentialitate, puteti sa contactati responsabilul nostru cu protectia datelor prin e-mail la privacy@arctic.ro. Puteti, de asemenea, sa ne scrieti la: ARCTIC S.A., Romania, judet Dambovita, Gaesti, str. 13 Decembrie, nr. 210. 

Daca aveti intrebari despre operatiunile de prelucrare ale societatii noastre mama, Arcelik A.S., puteti sa contactati societatea prin email la dataprivacy.ro@arcelik.com.  Ii puteti scrie de asemenea la: Arcelik A.S. Karaağaç Cad. Nr: 2-6, Sütlüce-34445, Istanbul, Turcia.

 

 

Modificari ale acestei Politici de Confidentialitate

 

Putem modifica si actualiza aceasta Politica de Confidentialitate la diferite intervale de timp. Orice modificari aduse Politicii noastre de Confidentialitate vor fi afisate pe aceasta pagina. Va vom notifica despre orice modificari sau adaugiri semnificative aduse acestei Politici de Confidentialitate si va vom furniza o copie a Politicii de Confidentialitate modificate utilizand adresa de e-mail pe care ne-ati comunicat-o, sau prin orice alte mijloace adecvate care asigura notificarea dumneavoastra in legatura cu orice modificari aduse acestei Politici de Confidentialitate.

Aceasta Politica de Confidentialitate a fost actualizata ultima oara la data de 07.03.2019.

 

 

Personal data processing policy EN

ARCTIC S.A. having its headquarter in Romania, Dambovita county, Gaesti city, 13 Decembrie Street, 210 no., and its affiliated companies (“we” or “us”) is committed to protecting your privacy.  This Privacy Policy describes how we use, share, protect and otherwise process, in our capacity as data controllers, the Personal Data (as defined below) we may collect relating to you during your use of https://www.arctic.ro/  (Service Portal), http://www.eatlikeaprobybeko.com/eatlikeapro-ro/ (“Eatlikeapro” Campaign website), https://www.beko.ro/ (Service Portal), https://www.grundig.com/ro-ro (Service Portal), https://ktchnmag.com/ro/ (Blog portal) and any other website which displays this Privacy Policy (collectively, the “Sites”).  We are a member of the Arcelik Group.  More information about the Arcelik Group can be found at http://www.arcelikas.com/ .

This Privacy Policy has been drafted in light of the General Data Protection Regulation ("GDPR").  We are committed to follow the GDPR in all data processing operations in the European Economic Area and where it otherwise applies. 

The Sites are not intended for children and we do not knowingly collect data relating to children. 

We may provide supplemental privacy notices on specific occasions when we are collecting or processing Personal Data about you.  Those supplemental notices should be read together with this Privacy Policy.

 

What Personal Data We May Collect

 

Personal Data” refers to any information that may be used, alone or in combination with other information, to identify you.  We may collect Personal Data relating to you as follows:

  • If you use the Sites in order to create an account, request information or enter a competition, a promotion or a survey, or purchase a product or service from us, you may provide your name, surname, address, telephone number, e-mail address, bank account number, signature. Also, exceptionally, some personal data, such as personal identification number, may be required required depending on the type of contest / promotion / or game you participate in.
  • In order to receive promotional communications or newsletters from us, or for us to carry out research or market studies, to create statistics, and track and monitor sales and consumer behavior, or to make “happy calls” (to assess customer satisfaction), you may provide us your name, surname, username, telephone number, e-mail address, marketing information (habits / preferences / behaviour), and gender.
  • When you submit your details for after-sales services, including calling our call center or evaluating products and services on the Sites, or request service intervention or product replacements, you may provide us your name and surname, gender, phone number, address, e-mail, marketing information (habits / preferences / behavior, and other data resulting from customer evaluation), information about your product that requires servicing (e.g., product code, defects found and repairs).as well as your voice and other personal data provided during calls to our call center.   
  • During online extra warranty registration, you may provide your identification information (name, surname, address, e-mail address, telephone number).
  • If you submit a comment on one of our social media platform pages (e.g., an inquiry about our products using our Facebook wall), we may collect that comment, including any Personal Data contained in that comment (e.g., your name, surname, telephone number, e-mail address other personal data you may provide during this process).
  • We may also receive Personal Data about you from various third parties, such as third-party retailers if you purchase our products via such third parties or from analytics providers, such as Google, and advertising networks (see our Cookie Policy for further information).  
  • The Sites may also collect information about your browser or mobile device automatically.  We may use cookies, web beacons, and similar technologies to help us understand your activity on the Sites.  Data we collect automatically includes the type of web browser or mobile device, your operating system, your IP address, the URL of the landing page and the referring website, the time and date of using the Sites, and the search terms used by you to reach the Sites. For more information about the cookies and similar technologies we deploy on the Sites, please see our Cookie Policy.

 

[We also collect, use and share aggregated data such as statistical or demographic data for various purposes.  “Aggregated data” refers to information that could be derived from your Personal Data but that will not directly or indirectly reveal your identity, e.g., aggregated data relating to all of our website visitors.]   

 

How We Use Your Personal Data

 

To the extent permitted by law, we use your Personal Data for the following purposes and based on the following legal grounds:

 

Contractual necessity

 

We may process your Personal Data where it is necessary to enter into a contract with you for the provision of our products or services or to perform our obligations under that contract.  For example, we may need to process your Personal Data to:

  • provide you with the products and services that you have requested on our  Sites, over the phone, via third-party retailers, including processing orders, taking payments, providing catalogues, booking of returns and credits, repairing products, sending spare parts and accessories, and providing you with a warranty for a product you have purchased;
  • manage and maintain our relationship with you, including responding to an inquiry, question or comment made by you and providing you with other customer support;
  • allow you to participate in a competition, promotion, campaign organized based on specific regulations or an event promoted by us and/or our business partners; and 
  • exercise and protect our rights under the contract with you.

 

If you do not provide us with certain Personal Data for processing as described above, we may not be able to provide the service or product requested.

 

Legal obligation

 

We may be required by law to collect and process certain Personal Data about you.  For example, we may need to process your Personal Data to:

  • provide you with a warranty for the product you have purchased;
  • provide you with a prize in a competition, promotion, campaign organized based on specific regulations;
  • provide you with a repair, refund or replacement of the product you have purchased, for its lack of conformity or in case of latent/hidden defects;
  • fulfill any archiving requirements in accordance with the legal provisions; and 
  • protect rights of justice and other rights under applicable laws.

 

If you do not provide us with certain Personal Data for processing as described above, we may not be able to provide the service or product requested.

 

Our legitimate interests

 

We may process your Personal Data where it is necessary for our legitimate interests as a company, including to manage, promote and improve our business and manage our risk.  For example, we may process your Personal Data to:

  • carry out analytics and market research to enable us to improve the Sites and our products and services and those of the Arcelik group, e.g., by contacting you to receive feedback on the quality of our repair service;
  • communicate to you important notices, such as information about changes to the Sites and service updates;
  • inform you of our new products, services and special offers that we think you will find valuable by sending promotional messages, including newsletters, via email, SMS, phone, and/or other similar electronic communications means, unless your consent is required for such communications (see below).  If you would prefer not to receive these communications, simply follow the unsubscribe instructions on the promotional communications that you receive or contact us as described below;
  • prevent and detect unlawful behavior, and protect or enforce our legal rights, for example defending the company in case of legal disputes; and 
  • keep records of the activities carried out.

 

Your consent

 

We may also seek, either directly or through our trusted third parties, your separate consent to process your Personal Data, for example, when you choose to receive direct marketing messages from us.

If we have sought your consent to process your Personal Data, you may subsequently withdraw it at any time by contacting us at the address listed below in the “How to Contact Us” section without affecting the lawfulness of processing based on consent before its withdrawal. 

If you provide us with Personal Data of third parties (such as the situation when you make a complaint regarding the product of a family member), you must ensure that you notify the relevant third party before sharing their Personal Data with us by showing them this Privacy Policy, explaining that their Personal Data will be processed in accordance with this Privacy Policy, and obtaining their consent, where appropriate.

 

Sharing of Your Personal Data with Third Parties

 

In principle, we do not share with or disclose your Personal Data to third parties.  However, we may disclose your Personal Data to third parties in the following cases:

  • Other Arcelik group companies.  We may share your Personal Data with other companies belonging to the Arcelik group, including our parent company Arcelik A.S. in Turkey, who may use your Personal Data for purposes and in a manner consistent with the information set out in this Privacy Policy, including for purposes of creating profiles of you. In particular, Arcelik A.S. will process some of your Personal Data for analyzing and reporting purposes at a global level based on its legitimate interests in developing the Arcelik group’s business and complying with local rules and regulations.   Arcelik A.S. may disclose your Personal Data to third parties (such as service providers, agents and public authorities and institutions) where it is necessary for Arcelik A.S. to lawfully carry out its business activities in accordance with the purposes set out above and as required and permitted by applicable law. 
  • Service providers.  We may disclose your Personal Data to companies that provide services to us and our group companies, that act as data processors, such as companies that operate the Sites on our behalf or vendors that deliver orders to you,  marketing, courier, payment / banking services, telemarketing or other services.  The service providers are required to keep your Personal Data confidential and are not permitted to use your Personal Data for any other purpose than to carry out the services they are performing for us.
  • Third parties where required by law.  We may disclose your Personal Data to a third party if it is necessary to comply with a legal obligation or the decision of a judicial authority, a public authority or a government body, or if disclosure is necessary for national security, law enforcement or other issues of public importance.
  • Business partners.  We may disclose your Personal Data to our business partners if it is necessary for providing products and services to you, such as after-sales services or repair services to the products and services that you have purchased from us.
  • Third parties in connection with a business sale.  If we make a sale or transfer of assets, or are otherwise involved in a merger or business / asset transfer, we may transfer your Personal Data to one or more third parties as part of that transaction.
  • Other third parties with your consent.  We may also share your Personal Data with other third parties when you consent to such sharing.

 

 

International Transfers of Your Personal Data

 

When we share your Personal Data with our affiliated companies or other companies with whom we contract (as described in the section above on Sharing of Your Personal Data with Third Parties), such companies may be located outside the European Economic Area (“EEA”) in countries with different laws for protection of Personal Data than the laws in your country of residence.  In particular, we will transfer your personal data to our group companies located in Turkey, including Arcelik A.S. . 

Before transferring your Personal Data outside the EEA, we will take steps to ensure that such data will be afforded the same level of protection as under applicable data protection laws within the EEA.  For data transfers outside of the EEA, we use, where required, applicable safeguards, including the standard contractual clauses adopted by the European Commission and will make available a copy to you upon request. 

Arcelik A.S. may onward transfer your Personal Data to third parties located in countries that do not provide an adequate level of data protection.  Such transfers will be carried out in accordance with applicable laws, including, where applicable, contractual requirements set out in standard contractual clauses.

 

 

Retention of Your Personal Data

 

Your Personal Data will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

 

Security Measures Taken for Your Personal Data

 

We will take reasonable precautions to protect your Personal Data against loss, misuse or alteration.  Among other measures, we ensure the security of your Personal Data by means of encryption, password protection and by otherwise restricting the access to your Personal Data.  

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data as required by law, we cannot guarantee the security of your Personal Data transmitted to us using unsecured means; any transmission is at your own risk. 

You should also continue to take measures to keep your Personal Data safe and secure, such as avoiding the use of apparent or predictable user IDs or passwords, changing your passwords with regular intervals and making sure that you have not disclosed your password(s) to anyone else and that you have not given consent to a third party to have access to your user account and Personal Data.

 

Your Rights for Your Personal Data

 

You have the following rights with respect to your Personal Data that we and Arcelik A.S. process, subject to conditions set out in the applicable laws:

  • to learn whether your Personal Data is processed by us /Arcelik A.S. and to request a copy of your Personal Data and information relating to the processing of your Personal Data, including the purposes of processing your Personal Data, the third-parties to whom your Personal Data is disclosed;
  • to request the correction of any inaccurate or incomplete Personal Data;
  • to request the erasure of your Personal Data or the restriction of the processing of your Personal Data, specifically, you have the right to obtain the restriction of processing in cases where: (i) you consider that the processed personal data are inaccurate, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful, however you don’t want us to erase your personal data, but to restrict the use of data; (iii) in case the data controller no longer needs your personal data for the above-mentioned purposes, but you are requiring the data for establishing, exercising or defending a legal claim or (iv) you have objected to processing pending the verification whether the legitimate grounds of the data controller override those of the data subject;
  • to object to our processing of your Personal Data;
  • to withdraw any consent you have given;
  • under certain circumstances to demand data portability; [and]
  • to lodge a complaint with the applicable data protection supervisory authority; and 
  • to contest certain automated decisions we /Arcelik A.S. make about you that have legal or otherwise similarly-significant consequences.  We and Arcelik A.S. do not typically carry out such automated decision-making but, if we /Arcelik A.S. do, we /Arcelik A.S. will make it clear where such decisions are being made.

 

To exercise your rights, please contact us using the contact details listed in the section below on How to Contact Us.

 

Third-Party Websites and Content

 

Third parties, whose sites you may visit after clicking on a link from [our site] [the Sites], may have less stringent privacy policies.  We do not have control over these policies and urge you to read their privacy statements before providing any personally identifiable information to such sites.

 

How to Contact Us

 

If you would like to learn more about our processing operations and our commitment to this Privacy Policy, you can contact our Data Privacy Responsible by email at privacy@arctic.ro.      You can also write to us: ARCTIC S.A.  Romania, Dambovita county, Gaesti city, 13 Decembrie Street, 210 no.

If you have questions about the processing operations of our parent company, Arcelik A.S., you can contact them by email at dataprivacy.ro@arcelik.com .  You can also write to them: Arcelik A.S., Karaağaç Cad. No: 2-6, Sütlüce-34445, Istanbul, Turkey

 

 

Changes to this Privacy Policy

 

We may change and update this Privacy Policy from time to time.  Any changes to our Privacy Policy will be posted on this page.  We will notify you of any material changes or additions to this Privacy Policy and will provide you with a copy of the amended Privacy Policy by use of your email address provided to us, or by any other suitable means which ensures that you will be notified of any changes to this Privacy Policy.

This Privacy Policy was last updated on 07.03.2019.

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